{"id":62,"date":"2023-08-01T16:52:37","date_gmt":"2023-08-01T16:52:37","guid":{"rendered":"https:\/\/elpheco.wpengine.com\/?page_id=62"},"modified":"2025-11-24T14:53:21","modified_gmt":"2025-11-24T14:53:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.elpheco.ca\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

We want you to be fully satisfied with your purchase. Please review the policy below for returns, refunds, and exchanges for orders placed on Elpheco.ca<\/strong>.<\/p>\n\n\n\n

\n\n\n\n

30-Day Return Policy<\/strong><\/h3>\n\n\n\n

We offer a 30-day return period<\/strong> starting from the date you receive your order.
If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.<\/p>\n\n\n\n

To qualify for a return, your item must be:<\/p>\n\n\n\n

    \n
  • Unused<\/strong><\/li>\n\n\n\n
  • In the\u00a0same condition<\/strong>\u00a0as received<\/li>\n\n\n\n
  • In its\u00a0original packaging<\/strong><\/li>\n<\/ul>\n\n\n\n

    Non-returnable items include:<\/strong><\/p>\n\n\n\n

      \n
    • Gift cards<\/li>\n\n\n\n
    • Any item not returned in its original condition or missing parts (unless due to a manufacturing defect)<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      How to Start a Return<\/strong><\/h3>\n\n\n\n

      All returns must be initiated through our Contact Page<\/strong>.
      Returns sent without prior authorization may not be accepted<\/strong>.<\/p>\n\n\n\n

      We will provide the return instructions after reviewing your request.<\/p>\n\n\n\n

      \n\n\n\n

      Return Shipping Costs<\/strong><\/h3>\n\n\n\n
        \n
      • If the return is due to a manufacturing defect or quality issue:<\/strong>
        We will cover the return shipping cost.<\/li>\n\n\n\n
      • For all other returns:<\/strong>
        Customers are responsible for their own return shipping costs.<\/li>\n<\/ul>\n\n\n\n

        Please note that:<\/p>\n\n\n\n

          \n
        • Shipping fees are non-refundable<\/strong><\/li>\n\n\n\n
        • If your return qualifies for a refund, any applicable return shipping fees may be deducted from your refund<\/li>\n<\/ul>\n\n\n\n

          For high-value items, we recommend using a trackable shipping service<\/strong> or purchasing shipping insurance<\/strong>, as we cannot guarantee receipt of returned items without tracking.<\/p>\n\n\n\n

          \n\n\n\n

          Partial Refunds<\/strong><\/h3>\n\n\n\n

          Partial refunds may be issued under these conditions:<\/p>\n\n\n\n

            \n
          • Items not in original condition, damaged, or missing parts not due to our error<\/li>\n\n\n\n
          • Returns received more than 30 days after delivery (subject to case-by-case review)<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            Refund Processing<\/strong><\/h3>\n\n\n\n

            Once your return is received and inspected, we will email you regarding the status of your refund.<\/p>\n\n\n\n

            If approved, your refund will be processed and automatically credited to your original payment method within a few business days.<\/p>\n\n\n\n

            \n\n\n\n

            Haven\u2019t Received Your Refund Yet?<\/strong><\/h3>\n\n\n\n

            If your refund seems delayed:<\/p>\n\n\n\n

              \n
            1. Check your bank account<\/li>\n\n\n\n
            2. Contact your credit card issuer<\/li>\n\n\n\n
            3. Contact your bank \u2014 processing times can vary<\/li>\n<\/ol>\n\n\n\n

              If you\u2019ve completed the steps above and still have not received your refund, please reach out through our Contact Page<\/strong>.<\/p>\n\n\n\n

              \n\n\n\n

              Sale Items<\/strong><\/h3>\n\n\n\n
                \n
              • Regular-priced items:<\/strong>\u00a0Eligible for refunds<\/li>\n\n\n\n
              • Sale or discounted items:<\/strong>\u00a0Non-refundable<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                Exchanges<\/strong><\/h3>\n\n\n\n

                We only replace items that are defective or damaged<\/strong>.<\/p>\n\n\n\n

                To request an exchange for the same product, please contact us through our Contact Page<\/strong>.<\/p>\n\n\n\n

                Gift Orders:<\/strong><\/p>\n\n\n\n

                  \n
                • If the item was marked as a gift and sent directly to you, you’ll receive a\u00a0gift credit<\/strong>\u00a0for the value of the return.<\/li>\n\n\n\n
                • If the gift giver shipped the order to themselves, the refund will be issued to them.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                  We want you to be fully satisfied with your purchase. Please review the policy below for returns, refunds, and exchanges for orders placed on Elpheco.ca. 30-Day Return Policy We offer a 30-day return period starting from the date you receive your order.If more than 30 days have passed, we unfortunately cannot offer a refund or exchange. To qualify […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":0,"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.elpheco.ca\/fr\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}